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The Team Handbook Third Edition, by Peter R Scholtes, Brian L. Joiner, Barbara J Streibel
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This updated best-selling, comprehensive resource book provides everything you need to create high performing teams. In addition, book purchasers will be able to download electronic versions of forms and templates found in the book for use within their organization! The third edition provides information on the context teams need to be successful. Organizations using teams to improve efficiency and better serve customers will find information on how to start quality initiatives such as Six Sigma or Lean. New information on different types of teams, and new tools and strategies for leading change are covered as well. Several new tools have been added to help teams work well together: affinity diagrams, prioritization matrixes, effort/impact grids, new planning tools, and additional information on effective presentations. The Team Handbook Third Edition contains a brief description of the Six Sigma improvement method DMAIC, and highlights the methods and strategies that are useful in Lean. Also included is a new strategy for using designed experiments to identify and control sources of process variation. The book includes tools and techniques that go beyond the basics such as creativity tools, force-field analysis, and information to help leaders manage project pipelines.
- Sales Rank: #76751 in Books
- Brand: Brand: Oriel Inc
- Published on: 2003-03-24
- Original language: English
- Number of items: 1
- Dimensions: 8.25" h x 12.25" w x 1.00" l, 2.15 pounds
- Binding: Spiral-bound
- 400 pages
- Used Book in Good Condition
Review
Builds on information learned in the first editions by introducing new tools and skills for teams working to improve quality. -- Jackie Mead, Director of Quality Improvement Education, Intermountain Health Care, March 2003
Read this book cover to cover once; you will reference it over and over forever. --Eugene Taylor, Industrial Engineer, Boeing Navigator
Excerpt. © Reprinted by permission. All rights reserved.
From Chapter 1: What has to be in place for teams to work well, key elements of a successful business strategy, and teams and organizational change.
Most helpful customer reviews
3 of 3 people found the following review helpful.
Rare useful resource for teams and building team cultures
By Mark A. Sturgell
As a certified business coach, the majority of my business involves "team building" in some fashion, and about half deals directly with improving team or organizational effectiveness. I am constantly on the lookout for new resources and have developed quite a library of slightly useful references. While there are many books and other resources on "team building" and related issues on the market, including some wildly popular best-sellers, few are truly practical and fewer still offer replicable actions that work. "The Team Handbook Third Edition" is a rare exception.
Not only do the authors capture extensive best practices, including straightfoward "how to's" in terms that work for the average manager or team member, they have catalogued what I believe to be the best (most comprehensive, useful and easy-to-use) team tool on the market. I still prefer to help my clients organically build their own strategies for improvement, and recommend organizations and their leaders use outside facilitators for reasons I won't go into here. However, I use "The Team Handbook" as my own reference and reminder of best practices, processes and tools. And, so far, I have given it as a gift for a client's Customer Loyalty process improvement team to use. I plan to present it to more clients in the future.
If you are looking for a great reference on teams that will help you make a positive difference, donate your copy of "The Five Disfunctions of a Team" to the local library and get a copy of "The Team Handbook" today. [Of course, for the most value, hire a professional coach to go along with the book!]
Mark Sturgell, CBC
[...]
0 of 0 people found the following review helpful.
Team Bible
By una healy
This book should be given to all team managers at induction by employers... it is the bible of team management
0 of 0 people found the following review helpful.
Five Stars
By Amazon Customer
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